Legal
Terms of service.
These terms explain how you may use ArcosGear, how orders work, and what to expect when buying desk comfort and setup gear.
Last updated: July 27, 20261. About these terms
By visiting the ArcosGear website or placing an order, you agree to these Terms of Service and the policies linked from this page.
If you do not agree with these terms, please do not use the store or place an order.
These terms are written for general customer information and do not replace mandatory consumer rights that apply by law.
2. Store operator and contact
The store is operated under the ArcosGear brand.
Customer support contact: bosunlimitedeu@gmail.com. You can also use the contact page at /pages/contact.
Registered business details, tax details, and seller information must match the information shown in checkout, order confirmations, and required customer communications.
3. Products and product information
ArcosGear sells desk setup and comfort products such as laptop stands, cable control products, neck support, seat support, and back support products.
We try to keep product names, images, prices, descriptions, sizes, colors, and availability accurate, but small differences can happen due to screen settings, supplier updates, or product revisions.
Product images are used to help customers understand the item. The final product must match the product variant and order details shown at checkout.
4. Health and comfort information
Product pages and guides may discuss posture, neck comfort, back comfort, screen height, sitting habits, and desk setup routines.
This information is general information only. It is not medical advice, diagnosis, or treatment.
For severe, persistent, worsening, or radiating pain, speak with a qualified healthcare professional before relying on any product or setup change.
5. Orders and acceptance
After checkout, you should receive an order confirmation at the email address used at purchase.
An order may be declined, canceled, or refunded if payment fails, fraud checks fail, stock is unavailable, shipping is not possible, or a product or price error is discovered.
If we need extra information to process an order, we may contact you using the details provided at checkout.
6. Prices, payments, and promotions
Prices are shown on the website and may change without notice before an order is placed.
Available payment methods are shown at checkout. Payments are processed through Shopify checkout and connected payment providers.
Discount codes, including DESKRESET10 where active, may have conditions and may not combine with every offer.
7. Shipping and delivery
Shipping times can vary by product, supplier, destination, carrier, customs checks, and order volume.
Tracking information is shared after dispatch when available.
Risk and delivery obligations are handled according to applicable consumer law and the shipping information shown for your order.
8. Returns, refunds, and withdrawal rights
ArcosGear offers a 30-day return window so customers can check product fit in a real desk setup.
Where consumer withdrawal rights apply, customers may also have a legal cooling off period for online purchases. This does not remove any stronger legal rights you may have.
Returned products should be complete, clean, handled with care, and returned with reasonable packaging. Contact support before returning an item so we can provide the correct steps.
9. Customer responsibilities
You are responsible for providing accurate order, delivery, billing, and contact information.
You must use products in a normal, careful, and lawful way, and follow reasonable setup, safety, and care instructions.
Do not misuse the website, attempt unauthorized access, interfere with checkout, or use store content for fraudulent activity.
10. Reviews and customer content
Reviews, photos, questions, or other customer content should be honest, relevant, and based on real experience.
We may reject, remove, or moderate content that is unlawful, abusive, misleading, spammy, fake, or unrelated to the product or store.
Verified reviews may be processed through a connected review provider.
11. Intellectual property
The ArcosGear name, website design, product copy, images, guides, and other store content are protected by intellectual property rights where applicable.
You may use the website for personal shopping and information. You may not copy, scrape, resell, or misuse store content without permission.
12. Liability
ArcosGear is responsible where required by applicable law.
To the fullest extent allowed by law, ArcosGear is not liable for indirect loss, business loss, lost profits, or misuse of products outside normal intended use.
Nothing in these terms limits mandatory consumer rights or liability that cannot be limited by law.
13. Privacy
Personal data is handled according to the Privacy Policy.
By using the store, placing an order, or contacting support, you understand that personal data may be processed for order handling, support, security, analytics, legal compliance, and marketing where permitted.
14. Changes to these terms
We may update these terms when the store, legal requirements, providers, or operating processes change.
The latest version is shown on this page with the last updated date.
15. Contact
Questions about these terms can be sent to bosunlimitedeu@gmail.com or through /pages/contact.