Privacy
Privacy policy.
This policy explains what personal data ArcosGear collects, why it is used, who it may be shared with, and what privacy rights customers may have.
Last updated: July 27, 20261. Who this policy applies to
This Privacy Policy applies when you visit arcosgear.com, place an order, contact support, subscribe to marketing, interact with reviews, or otherwise use the ArcosGear store.
ArcosGear acts as the store contact for customer privacy questions. Shopify and other service providers may also process data as described below.
2. Data we may collect
Identity and contact details, such as name, email address, phone number, billing address, and shipping address.
Order details, such as products purchased, order number, payment status, shipping updates, returns, refund information, and customer service history.
Technical and usage data, such as IP address, device information, browser type, pages viewed, referring pages, approximate location, cookie identifiers, and analytics events.
Marketing and preference data, such as email subscription status, cookie choices, abandoned cart activity, and product interests.
Review and support data, such as product reviews, ratings, questions, messages, attachments, and order lookup information.
3. Why we use personal data
To process orders, take payment, arrange delivery, provide tracking, manage returns, and handle refunds.
To answer customer questions, provide fit support, prevent fraud, protect the store, and keep records required by law.
To improve product pages, guides, navigation, checkout, emails, and customer experience.
To send marketing emails, abandoned cart messages, review requests, or product updates where allowed by law and your preferences.
To measure store performance through analytics and, where enabled, advertising or attribution tools.
4. Legal bases where GDPR applies
Contract: to process orders, payments, shipping, returns, refunds, and support connected to a purchase.
Legal obligation: to keep records, handle tax or accounting requirements, and respond to lawful requests.
Legitimate interests: to secure the store, prevent fraud, improve products, answer support requests, and understand store performance.
Consent: for non-essential cookies, certain marketing messages, and other activities where consent is required.
5. Who we share data with
Shopify, payment providers, shipping partners, suppliers, fulfillment partners, analytics providers, email platforms, review platforms, helpdesk tools, and technical service providers may process data when needed to run the store.
Examples may include Shopify, Klaviyo, Judge.me, Gorgias, Google services, dropshipping or supplier platforms, carriers, and payment providers, depending on the active store setup.
We may also share data when required by law, to protect our rights, to prevent fraud, or as part of a business transfer.
6. International transfers
Some providers may process data outside your country or the European Economic Area.
Where required, transfers should rely on appropriate safeguards, such as standard contractual clauses, adequacy decisions, or other lawful transfer mechanisms.
7. Cookies and tracking
The store uses cookies and similar technologies for checkout, security, preferences, analytics, marketing, and site performance.
Some cookies are needed for the store to work. Non-essential cookies may depend on your consent and cookie settings.
You can manage cookie choices through the cookie banner where available and through your browser settings.
8. Email marketing and review requests
If you subscribe, buy from the store, or otherwise consent where required, ArcosGear may send emails about products, guides, offers, review requests, and order-related updates.
You can unsubscribe from marketing emails using the unsubscribe link in the email.
Service emails, such as order confirmations, shipping updates, and support replies, may still be sent when needed for your order.
9. Retention
We keep personal data only as long as needed for the purposes described in this policy, including order handling, customer support, legal, tax, accounting, security, and dispute needs.
Marketing data is kept until you unsubscribe or ask us to delete it, unless a longer period is required or allowed by law.
Some information may remain in backups, logs, or legal records for a limited period.
10. Your privacy rights
Depending on your location, you may have rights to access, correct, delete, restrict, object to processing, withdraw consent, receive a copy of your data, or lodge a complaint with a supervisory authority.
To make a request, contact bosunlimitedeu@gmail.com or use /pages/contact. We may need information to verify your identity and locate your order or account.
If GDPR applies, you also have the right to complain to your local data protection authority.
11. Children
ArcosGear is not intended for children. We do not knowingly collect personal data from children for direct sales.
If you believe a child provided personal data, contact us so we can review and remove it where appropriate.
12. Security
We use Shopify and connected service providers to help protect checkout, order, and customer data.
No online store can guarantee perfect security, but we take reasonable steps to protect personal data against unauthorized access, loss, misuse, or disclosure.
13. Changes to this policy
We may update this Privacy Policy when the store, providers, legal requirements, or data practices change.
The latest version is shown on this page with the last updated date.
14. Contact
Privacy questions and rights requests can be sent to bosunlimitedeu@gmail.com or through /pages/contact.